PTCL Complaints Online Registration Process

PTCL can be the leading player in Pakistan in terms of offering top-of-the-line telecom service, i.e Smart TV, Internet, and Landline. You can make PTCL complaints via phone with the PTCL Text complaints service which minimizes the waiting time. If your internet service isn’t functioning properly, you can contact the PTCL Supportline anytime to resolve your problems. PTCL helpline phone number can be found at “1218”. Make your complaint by sending a text message to: Write a brief description of the details of your PTC complaints. Include your landline number along with the area code. PTCL customers can know the status of the complaint & order new devices at

PTCL Complaints Online Registration ProcessPTCL Complaints


Your phone line may be experiencing problems with connectivity, distortion, slow internet speed, or EVO single/Chrji devices not receiving correct signals and speeds for 4G or 3G. PTCL offers multiple complaint registration options to its customers to provide the best customer service and ensure their customers are satisfied.


Pakistan Telecommunication Company Limited (PTCL), has created several online services that will assist users in resolving grievances and complaints quickly. You have six options to complain about PTCL Services.

Go to the PTCL Complaints Status page Check Online
You will see a form shown below Check Online
In the product field, you can select the service for which you have previously registered the complaint. Check Online
Then provide your phone details with the city code. Check Online
In the last field enter your complaint number which you should have received when you made a complaint. Check Online


They will file your complaints and forward them to the correct linemen. Internet sites allow you to complain about broadband and landline issues. It is simple to register an online complaint for PTCL. The Lineman in your area will handle your complaint. This is the easiest method to file a complaint. To file such complaints, you can use your computer, laptop (PC), or mobile device.

PTCL Complaints


This was the only way you could complain about your landline telephone to PTCL. Customers can also complain to the nearest customer service center. You can easily reach PTCL customer service representatives. You can also leave feedback about their services.

PTCL Complaints

Click here to learn how you can send a PTCL concern via SMS. You can also reach PTCL support representatives via live chat and get your issues resolved by them. This service is not available 24 hours a day. Live support agents are available Monday through Saturday from 9 AM to 9 PM.

  • PTCL Whatsapp Complaint Number
  • PTCL Complaint Email
  • PTCL Complaint Number Lahore
  • PTCL Complaint Number Islamabad
  • PTCL Complaint Whatsapp Number 2024
  • PTCL Packages

Status of a Complaint

After waiting a few minutes, your call will be connected with a PTCL representative. This is a quick way to send your complaint to PTCL’s complaint center. You can also call the PTCL complaint center to register your concern. You will receive a complaint number via SMS. If your PTCL internet doesn’t work properly or you need assistance with other services related to or involving the PTCL, you are in the right place. This number is all you need. These are the instructions.

New service requirement or purchase assistance 1218
To Update Directory Inquiry 0800 0 1217
OSS Helpline 111 28 28 28
Corporate Helpline Number 1260 & 111 20 20 20
Billing information 1200
Inquiry or directory services 1217
PTCL Complaint registration/help on fault 1218
Assistance with all services 1218

How to file PTCL Complaints?

Six ways to complain about PTCL Services are available to company representatives. These are discussed below.

1-PTCL Complaints via Telephone:

To resolve your internet problems, call PTCL Helpline Number at any time. The PTCL Helpline number for your country is “1218”. This number can be reached via your mobile phone or landline number. After waiting a while, your call will be connected to a PTCL representative.

2-PTCL Complaints via SMS:

Send an SMS to the PTCL Helpline Number as shown below. We will walk you through the process step-by-step.

  • Open your SMS application on your mobile.
  • Type CMP (without commas and with space)
  • Next, write your area code along with your Landline number like this (0423712345). Add space.
  • Enter your PTCL Product code (BB for Broadband connection, LL for Landline connection).
  • Send the SMS to the following number: HTML512181218

(Format Example: CMP 0423712345 BB)

  • You will be emailed a Complaint Registration Number after your SMS has been sent.
  • You can also write “Help” to the same number (05 1218 1218).

Live Chat to Resolve PTCL Complaints

The PTCL Live Chat option is another way to reach PTCL support representatives in real-time and have your problems resolved. However, this service is not available 24/7. From Monday through Saturday, live support agents are only available from 9 AM to 9 PM.

Live Chat for PTCL:

  • This page is for you.
  • Click the’+ symbol as shown in the below image.
  • You will be asked for your personal details in a new form. Once you have completed the form, click the “Start Chat” button.
  • A support member will contact you after a while.

Register your complaint or discuss your concerns regarding the PTCL services here (PTCL Complaints Online chat).

Register online for 4-PTCL Complaints

Register your PTCL complaints online using the online form provided to you by the PTCL company:

  • Visit this page.
  • Choose the Product where you have an issue. If your call service isn’t working properly, choose the Telephone’ option.
  • Select the type of issue you wish to address from the complaint type menu.
  • Enter your city code and PTCL number into the box below.
  • Next, enter your active email address in the Email Box.
  • Fill in the captcha code at the end of the box.
  • At the end of the page, click the Submit ‘ button.

Do not forget to save your Complaint Number. This will allow you to check your PTCL Complaint status.

Email 5-PTCL Complaints

If you have any complaints, you can email the PTCL support team. Use professional language, avoid using abusive words and keep your email professional. The company has provided the following PTCL support email addresses:

[email protected]

6-PTCL Complaints via PTCL WhatsApp:

You can make a complaint via the PTCL Complaints Whatsapp Number. To get a prompt response, save their Whatsapp number 03312181218 and send them Hi. This number can also be used to access other services such as:

  • Know your PTCL Bill
  • Check your PTCL Complaint status
  • Get a new PTCL service
  • Download apps
  • Watch video tutorials

Our PTCL Speed Check tool can be used to test your internet speed. This tool will give you information about your download speed, upload speed, and ping of your internet connection.

You can check your PTCL Complaints Status

Check your PTCL Complaints Status by visiting this Page. Follow these steps:

  • Select the product for which you have a complaint.
  • Enter your City code in the box and your PTCL number.
  • Enter your PTCL Complaint Number after you have filed the complaint.
  • At the end of the page, click the view button.

Feedback and suggestions:

This page allows you to give feedback to PTCL. Also, if you have any suggestions, you can email them at this email id:’[email protected]’.

Contact Number:

Address: Corporate Headquarters, Block-E, G-8/4,
Islamabad-44000, Pakistan.


Corporate Customer Centers:

PTCL F-8 Exchange
Nazim-Ud-Din Road
F-8/1, Islamabad
PTCL Complaint number Islamabad:  111 20 20 20
Ground Floor, EVP Office,
Hatim Alvi Road, Clifton, Karachi.
PTCL Complaint number Karachi: 111 20 20 20
26A Civic Centre
Barkat Market, Garden Town, Lahore.
PTCL Complaint number Lahore: 111 20 20 20


  • Is the PTCL helpline free?

Yes, you are able to call 1218 using your PTCL Landline Number.

  • How do you call 1218?

This number can be reached via your Landline or mobile phone number.

  • How can I call PTCL customer care from my mobile?

Call us at 1218

  • How can I get a duplicate PTCL bill?

Enter your PTCL phone number on the PTCL Duplicate bill page. You can also get your old PTCL bill and your PTCL Account ID.

  • How can I use the PTCL number on WhatsApp?

You can’t use your PTCL Number as your Whatsapp #.

  • How to submit your complaint with WhatsApp?

This number is ‘03312181218’ and you can save it on Whatsapp.

  • How can you complain about PTCL Online?

To register your complaint online, click on this link

  • Who is the CEO of PTCL?

Hatem Bamatraf is currently the CEO of PTCL.

  • How can I contact PTCL?

This article discusses six ways you can contact the PTCL Support Team.

  • How do I register a complaint on WhatsApp?

Send ‘Hi!’ to the Whatsapp number: 03312181218 They will help you as the number is a PTCL complaint from mobile.

  • Is the PTCL WhatsApp self-service free?

You can send them msgs on WhatsApp if there is an internet connection.

  • How to register a complaint?

There are many ways to file a complaint. [email protected] is the PTCL Complaint Email.

  • How to check the complaint status?

This link will allow you to quickly check the status of your complaint.


In this article, we’ve listed six ways to file a PTCL complaint. We also describe the process of checking your Complaint status. They can be reached by phone, SMS or Live Chat, email, form, WhatsApp, web form, WhatsApp number, and via email. We also included their support phone numbers and addresses. We hope that these options work for everyone.

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.